GUARANTEE

Refund Policy

Last updated: July 2026

We stand behind every piece. But we also respect your privacy and comfort. Here's our promise, plain and simple.

THE 7-CHECKPOINT PROMISE

Every item passes through 7 checkpoints — fabric, stitching, sizing, hardware, hygiene seal, and packaging — before it's cleared to ship. That's why we don't accept returns or exchanges for size or change of mind: we've already made sure it's right, before it ever reaches you. Sizing tricky online? Check our Size Guide before you order, or WhatsApp us at +91 95120 08686 — we'll help you get it right the first time, not the second.

REFUND FOR DEFECTIVE ITEMS (7 days)

What we cover:

  • Seams that split or come undone (not from wear).
  • Material tears, holes, or pilling within days of purchase.
  • Color bleeding or staining that happened in our warehouse, not yours.
  • Broken fasteners (zips, hooks) that fail on first use.

How to claim:

  1. Email us at info.lovingerie@gmail.com with photos showing the defect clearly.
  2. Include your order number and a brief description.
  3. We'll verify and approve within 24 hours.
  4. Send back the item (we'll arrange return shipping at our cost).
  5. Once received and verified, full refund or replacement ships within 3 days.

If the defect is genuine, we'll refund your full order amount to your original payment method. Refunds process within 5–7 business days.

HYGIENE POLICY (This is why we can't accept returns on opened items)

Intimate wear is different. Once opened, worn, or hygiene-sealed is broken, we cannot resell or donate it. This isn't about judgment — it's about safety. For you, for the next customer, for everyone. This also means:
  • We can't accept returns or exchanges for size or change of mind.
  • We can't accept returns on opened or worn items, even unworn-but-unsealed.
  • Even if it's never been worn, if the seal is broken, we treat it as open.

This protects you too. You're not receiving someone else's opened item in a fresh box.

DAMAGED IN TRANSIT

If your package arrives damaged:
  • Take video while opening it and the damage with the outer box visible.
  • Email us photos & videos and your order number within 24 hours.
  • We'll send a replacement or issue a refund immediately.
  • No need to return the damaged item (it's ruined; keep it or donate it).

We use quality packaging. But couriers are rough sometimes. We've got you.

CASH ON DELIVERY (COD) RETURNS

If you placed a COD order and refuse delivery:
  • Return shipping fees apply (₹80–150 depending on location).
  • These get deducted from any refund due. Please avoid refusing delivery unless absolutely necessary — it's expensive for both of us.
If the package is damaged or clearly wrong, refusal is free.

PREPAID ORDERS

You can request a refund within 24 Hours of delivery if:
  • Item is defective
  • Item arrived damaged

Email or WhatsApp us to start the process. Refund to your original payment method within 5–7 business days.

REFUND TO ORIGINAL PAYMENT METHOD

All refunds go back to how you paid:
  • Card → refunds to your card (can take 5–7 business days to appear)
  • UPI → refunds to the UPI ID used (usually 1–2 days)
  • COD refund (if applicable) → bank transfer to account provided.

No refunds issued as store credit or a new order unless you specifically request it.