Privacy Policy
Last updated: July 2026
At Lovingerie, your privacy is as important to us as your discretion. This policy explains how we collect, use, and protect your information.
INFORMATION WE COLLECT
- Account Data: When you create an account or place an order, we collect your name, email address, shipping address, and phone number.
- Payment Information: We do not store your payment details. All payments are processed securely through Razorpay or Cashfree. We receive only a confirmation that your payment was successful, not your card or UPI information.
- WhatsApp Information: If you choose to message us via WhatsApp for size help or support, your phone number and message content are subject to WhatsApp's privacy policy. We keep WhatsApp conversations for 90 days for customer service purposes only.
- Cookies: Our website uses cookies to improve your browsing experience (remember your cart, login status, preferences). No personally identifying information is stored in cookies.
- Analytics: We use Shopify's analytics to understand how customers use our site (page visits, device type, traffic source). This data is anonymized.
HOW WE USE YOUR INFORMATION
- Fulfilling Orders: Your shipping address and phone number are used only to deliver your order discreetly.
- Communication: We email you order confirmations, shipping updates, and — with your consent — promotional offers. You can unsubscribe from promotional emails anytime.
- Improving Our Service: Anonymous analytics help us understand what works and what doesn't.
- Legal Requirements: If required by law, we may disclose information to authorities. This would be rare and we would notify you unless legally prohibited.
DISCREET DELIVERY & PACKAGING
Your order is our priority. We ship in plain, unbranded packaging with:
- No brand name on the outer box
- No product description on packing slips visible from outside
- Neutral sender name on the courier slip
- Invoice does not list product names (only Item 1, Item 2, etc.)
We do not disclose your order information to courier partners unless necessary for delivery.
DATA SECURITY
We use HTTPS encryption for all pages. Your data is stored on Shopify's secure servers, which comply with PCI DSS (payment card industry standards).
THIRD-PARTY SERVICES
We use these services to run Lovingerie:
- Shopify (hosting, payments, email)
- Razorpay / Cashfree (payment processing)
- Judge.me (reviews — linked to your name and rating if you submit a review)
- Delhivery / Shiprocket (fulfillment partners — they see shipping address only)
- Google Analytics (anonymized traffic data)
Each service has its own privacy policy. We recommend reading theirs as well.
YOUR RIGHTS
You have the right to:
- Access what personal data we hold about you
- Request corrections if information is inaccurate
- Request deletion of your data (we'll delete it within 30 days, except where required by law to retain)
- Opt out of marketing emails anytime
To exercise any of these rights, email us at info.lovingerie@gmail.com with Privacy Request in the subject line.
UPDATES TO THIS POLICY
We may update this privacy policy occasionally. Changes will be posted on this page with the updated date. Continued use of our site means you accept the updated policy.
CONTACT US
Questions about privacy? Email: info.lovingerie@gmail.com Or WhatsApp: +91 95120 08686 (size help only — for privacy requests, please use email)